Privacy Policy

Last Updated: January 16, 2026

These Text Messaging Terms & Conditions (“Terms”) govern your participation in the Service Scale LLC (“Service Scale,” “we,” “us,” or “our”) SMS/MMS text messaging program (the “Program”). By providing your mobile number and opting in, you agree to these Terms. These Terms comply with U.S. laws including the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles & Best Practices, and A2P 10DLC requirements.

Company Information Service Scale LLC 3644 E Washington Ave Gilbert, AZ 85234 Email: [email protected] Phone: 480-254-0979 Website: www.servicescale.io

1. Program Description We send SMS/MMS messages related to your relationship with us in this mixed-use program:

Informational/transactional (e.g., appointment confirmations/reminders, support, onboarding, account/billing notices).

Promotional/marketing (e.g., offers, product updates — only if you separately consent).

Messages are sent only between 8:00 AM and 9:00 PM in your local time zone. We limit volume to avoid fatigue and comply with guidelines. All messages identify us clearly (e.g., starting with “Service Scale:”).

2. Consent to Receive Messages (Opt-In) Consent is obtained via web form checkbox(es) on our site. For mixed-use, promotional/marketing consent is always separate and optional from informational/transactional. This provides your express written consent under TCPA for selected types.

You confirm:

You are the subscriber/authorized user of the number.

You agree to recurring SMS/MMS from us for the types selected.

Consent is not required for purchase. We strongly recommend/implement double opt-in: After form submission, we send a confirmation text — reply “YES” (or similar) to finalize.

3. Message Frequency Varies by interactions and selected types. Approximately 6–10 messages/month (may be less/more; we keep it reasonable).

4. Message and Data Rates Carrier message/data rates may apply. Carriers not liable for delays/undelivered messages.

5. Opting Out (Revocation of Consent) Revoke anytime for all or specific types. Reply STOP, QUIT, END, CANCEL, UNSUBSCRIBE, or similar clear words to any message. Or contact us via email/phone.

We process within 10 business days (per TCPA 2025 rules) and send one-time confirmation (informational only). After, opted-out types stop unless you re-opt in. This applies to this Program; broader cross-channel rules may evolve by April 2026.

6. Help Reply HELP or contact: Email: [email protected] Phone: 480-254-0979

7. Privacy and Data Use We use your number/messaging data only for Program delivery, support, and account management. Shared only with trusted providers (e.g., Twilio/carriers) for delivery — bound to use it solely for us and comply with laws (no independent marketing/sale).

We do not sell your info. We do not share for third-party marketing. Mobile phone numbers and opt-in consent data will be protected with commercially reasonable physical, technical, and administrative security measures. This information will not be shared with third parties or affiliates for marketing or promotional purposes.

8. Cookies and Tracking Technologies We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website (https://servicescale.io). These technologies help us understand how you interact with our site, maintain your session, and improve our services.

- SMS Data Isolation: We do not use cookies or automated tracking to collect your mobile phone number. Phone numbers are only collected when you explicitly provide them through our contact or booking forms.

- No Third-Party Tracking for SMS: We do not share cookie data or tracking information with third parties for the purpose of SMS marketing or lead generation.

- Your Choices: You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.

9. Your Responsibilities Provide accurate number; notify changes. Secure your device.

10. Eligibility 18+ years (or age of majority).

11. Changes to Terms Posted here with new date; continued use = acceptance.

12. Governing Law Arizona law (no conflict principles).

13. Contact Us Service Scale LLC 3644 E Washington Ave, Gilbert, AZ 85234 Email: [email protected] Phone: 480-254-0979 Website: www.servicescale.io