How Service Scale Works
A done-for-you communication system built for healthcare.
STEP 1
Admission Communication
Custom intro texts + emails
Sets expectations immediately
Sent by admissions or marketing
STEP 2
Weekly Outreach
Automated weekly messages
Shows families the building is engaged
Reassuring, consistent, professional
STEP 3
Two-Way Messaging
Families can reply directly
Messages routed to the right team members
No PHI shared (Compliance first)
STEP 4
Feedback & Reviews
Feedback requests sent automatically
Concerns → Direct internal follow-up
Positive → Public review prompts
The Effort Distribution
Your Team
Sends the initial admission message
Responds when direct action is needed
Service Scale
Sets everything up from scratch
Runs the complex workflows
Maintains HIPAA compliance
Monitors messaging volume & health
Compliance & Guardrails
We prioritize data safety and regulatory standards so you don't have to worry.
HIPAA-compliant infrastructure
Clear opt-in language
Designed for healthcare
No PHI via text or email
Messaging boundaries
HIPAA-safe platform
No PHI via text or email
Clear opt-in language
Messaging boundaries
Designed for healthcare
HIPAA-safe platform
No PHI via text or email
Clear opt-in language
Messaging boundaries
Designed for healthcare
Ready to see how this fits your building?
We'll walk through this operationally for your specific facility
© 2026 ServiceScale. All rights reserved