Better
Communication.
Reviews.
Patient Experience.
Communication.
We believe communication is the foundation of every successful relationship.
A done-for-you patient and family communication service
for skilled nursing and post-acute care.
Built on HIPAA-compliant infrastructure
No PHI shared via text or email
Built on HIPAA-safe platform
No PHI shared via text or email
When communication breaks down,
even great care can be misunderstood.
Families don't know what's happening → assume the worst
A few bad reviews outweigh dozens of good outcomes
Concerns go straight to the state
Admissions teams work hard, but the story isn't visible
"Most buildings don't have a care problem — they have a visibility problem."
Control communication before issues turn into complaints.
We help buildings manage expectations and capture satisfaction professionally.
Clear Expectations
For patients & Responsible Parties from day one.
Consistent Reassurance
Automatic touchpoints throughout the stay.
Internal Feedback
Route concerns directly to your team, not the state.
Public Capture
Positive experiences captured professionally as reviews.
This isn't another tool. It's a system we set up and run for you.
Simple. Quiet. Effective.
A system that works quietly in the background.
01
Admission
Automated custom intro texts and emails.
02
Weekly Outreach
Consistent professional updates for families.
03
Two-Way Chat
Built on HIPAA-compliant messaging without shared PHI.
04
Smart Routing
Concerns stay internal, praise goes public.
When communication works...
Trust increases
Anxiety decreases
Concerns stay internal
Reviews improve
Referrals convert better
Service Scale helps ensure the care you provide is felt, understood, and appreciated.
Your Visibility Partner
Communication Experts
Your Visibility Partner
Communication Experts
Ready to improve your facility's visibility?
If you want better communication without adding work to your team…
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